DELIVERY & RETURNS

Subject to availability, we will use all reasonable means to deliver the product(s) you have ordered within the time stated for the delivery service you have selected after your order is accepted by us. Due to the size of some of the products or large quantities ordered we may have to split your order and you might receive multiple parcels. Please note you will only be charged once for delivery.

The confirmation of dispatch email will contain an ‘order tracking number’ to enable you to track the status of your delivery. We aim to dispatch the goods as soon as practicably possible and in most instances (if the item is in stock) this is within one working day. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

DELIVERY OPTIONS, CHARGES AND ARRANGEMENTS

Delivery charges will be displayed on the order page before payment is requested. The time frames shown for delivery are subject to availability and are not guaranteed.

 

DELIVERY OPTION

PRICE (inc VAT)

DESCRIPTION

Standard

Postnet to

Postnet

R99

Typically delivered within two (2) working days after the date that the order is placed on the Website (when ordered before 1pm). Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays. During busy times, such as a holiday season, our carrier may attempt to deliver to you on a Saturday.


Next Day





Free shipping

R199

If the order is placed on the Website from Monday to Friday before 13:00, delivery will be made on the next working day. If placed Monday to Friday 15:01 or later, or on Saturday and Sunday, it will be on the second working day. Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Bank holidays.

Please note that this is for Non Regional areas. Regional areas might take an additional day.

All orders over R1000 will be shipped for free

 

For security reasons the precise timing of a delivery cannot be specified. All deliveries require a signature to confirm receipt.

Once delivered and paid for in full, the Product(s) ordered will become your property and your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after delivery.

We strongly advise you to thoroughly check your Products upon receipt.We do not accept any claims for damage caused by you.

RETURNS PROCEDURE

Please ensure that you order the correct size. If the shoes must be exchanged for another size you will be liable for the postage from you to us and then again from us to you.

In addition to your right to cancel, you may return Products for any reason within 30 days of the dispatch date. This is in addition to your legal rights as a consumer.

If you wish to return any Products, please package them well to prevent any damage during transport and send the parcel back to the return address shown on the paperwork included with your delivery. If for any reason you cannot find the return address, please use the following address: Returns address:

shopshoes

Postnet Sandbaai

Corner of R43 and Main road Sandbaai

Hermanus

7200

South Africa

Tel 028-28400981

 

 

You can return any item that you’ve ordered online from shopshoes.co.za within 28 days of dispatch date using the order number.

Please ensure that you inform us via e-mail about the return as well as the reason for it. Use the following address: arabellagold71@gmail.com

If you have any difficulty or have any other queries regarding the returns procedure, we will be able to assist at arabellagold71@gmail.com or on 028 2840091

You must obtain a receipt for your return package at the Post Office counter, which can be used to track the Product(s) you are returning. Unfortunately we cannot accept liability for returned goods that we don’t receive, or for those that get damaged in shipping on their return.

Please Look After the Products

It’s important that returned Products are in the best possible condition, so please take reasonable care of them and keep all packaging.

In all cases, except where an item is faulty or where you have cancelled your order in accordance with the Cancellation section, the item(s) returned must be in their original and saleable condition without having been worn outdoors. This includes all packaging and labelling.

All Products will be inspected on return.

Returned Products are your responsibility until they reach our warehouse, so make sure you package them up well to prevent any damage or lost shoes during shipping.

DELIVERY CHARGES

If we have sent you the wrong items, or your order is faulty (see the Faulty or Damaged Products section below), damaged or not as described on arrival, please contact us. We will refund the postal charges you incur to return such items. Please make sure that you obtain proof of postage from your post office, and we will credit your account as soon as possible.

If you cancel an order in accordance with the Cancellation section, we will not (unless otherwise stated) refund the postal charges you incur to return such items.

For all other returns, the initial delivery charge is non-refundable (unless otherwise stated) and you must also pay the postal charges for returning the Products.

REFUNDS

If you cancel an order in accordance with the Cancellation section we will refund the price paid (including the amount of the minimum delivery charge) to the original payment method within 30 days of your notice of cancellation.

For all other returns, on receipt at our warehouse, standard inspection checks will be carried out on the returned Products and, once approved, a refund to the original payment method for the price paid will be issued (note that except where we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival, we will not unless otherwise stated refund the initial delivery charge or the postal charges you incur to return such items). Please allow up to 10 working days from receipt for this refund to be made.

We cannot accept liability nor can we take responsibility for any bank charges that you may have incurred during the order process.

Items purchased may not be returned via any of our retailer partners.

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